Manager, Accounts Receivable

Job Description Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.   Assigns supervisors and staff according to operational needs   Establishes and monitors team goals   Reviews work completed by supervisors and staff   Handles escalated issues related to clinic daily operations   Effectively leads, coaches, and counsels supervisors and team members as necessary   Reviews actions plans and educates supervisors and staff on proper follow up techniques   Reviews, prepares and presents divisional Accounts Receivable outcomes   Reviews daily, weekly and monthly clinic operational indicators and takes appropriate steps with PPS staff and clinic staff to improve indicators   Audits transactions posted to patient accounts as necessary   Audits staff investigation into billing problems and educates when appropriate   Audits adjustments when appropriate   Writes CBO and Clinic Operational Procedures as necessary   Supervisory Responsibilities:  Directly supervises over 15 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, termination and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   Competencies:  To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed Leadership - Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others Supervising People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance Diversity - Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Ethics - Treats people with respect; Works with integrity and ethically Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks; Develops realistic action plans Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Follows through on commitments Quality - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness Quantity - Completes work in a timely manner; Strives to increase productivity Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan Initiative - Undertakes self-development activities; Asks for and offers help when needed Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent   Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Preferred Education and/or Experience:  Bachelor's degree in Accounting, Health care management or Business; 10 years in leadership or supervisory experience over Practice Revenue Cycle including billing and operations. MGRAC09815
Salary Range: NA
Minimum Qualification
11 - 15 years

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