Lead Dispatcher
3.
3 Antioch, TN Antioch, TN Full-time Full-time From $62,000 a year From $62,000 a year 3 days ago 3 days ago 3 days ago Job
Summary:
The Assistant Dispatch Manager, (ADM), assists with the daily running of the department and fills in for the Dispatch Manager, (DM), ensuring the smooth management of the transportation process for our customers and shareholders.
The ADM plays an important role within the department to monitor system performance and adjusting where necessary to maximize on-time performance.
Duties and
Responsibilities:
The company vision, values and culture are understood, communicated and positively promoted.
Set a positive example for dispatch personnel by providing consistent support and positive leadership.
Responsible for positive employee morale and quality customer service.
Proactively assess staffing needs as determined by service hours and peak call periods.
Define and publish staff schedules based on demand.
Recruit, interview and select employees in compliance with ST hiring practices and minimum standards of qualification.
Recommend personnel for promotion, demotion or reclassification.
Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.
Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.
Participate in and advise senior management regarding labor relations strategies and relationships.
Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
Ensures all safety regulations are being observed and all training methods are adequate and effective.
Ensure dispatch protocols follow both client and company policies and procedures.
Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.
Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.
Assigns work duties to qualified employees to ensure adequate coverage of all shifts.
Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
Monitor dispatch agents to ensure timely communication of cancellations or changes as required.
Provides dispatch coverage during peak service times and during employee shortages Ensure dispatchers assign vehicles in order to ensure on-time performance, minimize wait times and to maintain system productivity.
Ensure dispatchers document accurately and appropriately daily events related to service.
Manage vehicle pull-outs according to schedule and/or customer expectations.
Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Responsible for on-call duties over nights and weekends periodically through each month.
May perform other work as assigned.
Qualifications Three (3) years supervisory or management experience in the transportation industry.
o Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
Substantial experience in the operation phases of a transit organization.
Excellent customer service skills.
Must have a strong working knowledge of McLeod and the skills to resolve situational challenges.
Must work effectively with fellow employees and have strong leadership characteristics.
Must have good time management skills and ability to manage multiple tasks concurrently.
Knowledge of service area and system parameters.
Proficient in Microsoft Office software.
Demonstrated ability to manage with a Safety First attitude.
Must exhibit leadership by example.
Knowledge, Skills, and Abilities:
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
Strong organizational skills, filing and file maintenance.
Ability to read, write and speak English.
Ability to communicate effectively at all levels.
Able to use multi-line phone system.
Ability to handle multiple tasks accurately and effectively.
Ability to work independently and objectively.
Strong organizational and analytical skills.
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
Provide excellent customer service and present a professional demeanor and appearance.
Maintain attendance within policy.
SUPERVISORY RESPONSIBILITIES During the course of employment, management may receive and have access to confidential information.
All are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that ST classifies as confidential.
The ADM carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.
Working conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and vibration.
The noise level in the work environment is usually moderate in the shipping yard.
The office area is predominately quiet, clean and temperature controlled.
Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; frequently required to reach stand, stoop, or bend and occasionally required to sit, crouch and climb stairs.
The employee may need to lift and/or move up to 50 pounds.
Job Type:
Full-time Pay:
From $62,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Antioch, TN Antioch, TN Full-time Full-time From $62,000 a year From $62,000 a year 3 days ago 3 days ago 3 days ago Job
Summary:
The Assistant Dispatch Manager, (ADM), assists with the daily running of the department and fills in for the Dispatch Manager, (DM), ensuring the smooth management of the transportation process for our customers and shareholders.
The ADM plays an important role within the department to monitor system performance and adjusting where necessary to maximize on-time performance.
Duties and
Responsibilities:
The company vision, values and culture are understood, communicated and positively promoted.
Set a positive example for dispatch personnel by providing consistent support and positive leadership.
Responsible for positive employee morale and quality customer service.
Proactively assess staffing needs as determined by service hours and peak call periods.
Define and publish staff schedules based on demand.
Recruit, interview and select employees in compliance with ST hiring practices and minimum standards of qualification.
Recommend personnel for promotion, demotion or reclassification.
Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.
Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.
Participate in and advise senior management regarding labor relations strategies and relationships.
Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
Ensures all safety regulations are being observed and all training methods are adequate and effective.
Ensure dispatch protocols follow both client and company policies and procedures.
Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.
Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.
Assigns work duties to qualified employees to ensure adequate coverage of all shifts.
Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
Monitor dispatch agents to ensure timely communication of cancellations or changes as required.
Provides dispatch coverage during peak service times and during employee shortages Ensure dispatchers assign vehicles in order to ensure on-time performance, minimize wait times and to maintain system productivity.
Ensure dispatchers document accurately and appropriately daily events related to service.
Manage vehicle pull-outs according to schedule and/or customer expectations.
Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Responsible for on-call duties over nights and weekends periodically through each month.
May perform other work as assigned.
Qualifications Three (3) years supervisory or management experience in the transportation industry.
o Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
Substantial experience in the operation phases of a transit organization.
Excellent customer service skills.
Must have a strong working knowledge of McLeod and the skills to resolve situational challenges.
Must work effectively with fellow employees and have strong leadership characteristics.
Must have good time management skills and ability to manage multiple tasks concurrently.
Knowledge of service area and system parameters.
Proficient in Microsoft Office software.
Demonstrated ability to manage with a Safety First attitude.
Must exhibit leadership by example.
Knowledge, Skills, and Abilities:
Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
Strong organizational skills, filing and file maintenance.
Ability to read, write and speak English.
Ability to communicate effectively at all levels.
Able to use multi-line phone system.
Ability to handle multiple tasks accurately and effectively.
Ability to work independently and objectively.
Strong organizational and analytical skills.
Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
Provide excellent customer service and present a professional demeanor and appearance.
Maintain attendance within policy.
SUPERVISORY RESPONSIBILITIES During the course of employment, management may receive and have access to confidential information.
All are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that ST classifies as confidential.
The ADM carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.
Working conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and vibration.
The noise level in the work environment is usually moderate in the shipping yard.
The office area is predominately quiet, clean and temperature controlled.
Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; frequently required to reach stand, stoop, or bend and occasionally required to sit, crouch and climb stairs.
The employee may need to lift and/or move up to 50 pounds.
Job Type:
Full-time Pay:
From $62,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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