Front Office Manager
Quick Apply Full-time 11 hours ago Full Job Description TN Hospitality / Hampton Inn by Hilton is looking for an enthusiastic, professional Guest Service Manager to join our team! The candidate for this position will have a proven track record of professionalism and experience in hospitality.
Job Duties and Responsibilities include:
Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
Implementing procedures to improve services offered with the aim of attracting more customers.
Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
Understanding what guest expectations are and anticipating problems in order to prevent complaints.
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Handling cash or payments made by credit card.
Understanding safety and emergency procedures Job Type:
Full-time Pay:
$36,000.
00 - $42,000.
00 per year
Benefits:
Employee discount Schedule:
10 hour shift Weekend availability Supplemental pay types:
Bonus pay Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Duties and Responsibilities include:
Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
Implementing procedures to improve services offered with the aim of attracting more customers.
Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
Understanding what guest expectations are and anticipating problems in order to prevent complaints.
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Handling cash or payments made by credit card.
Understanding safety and emergency procedures Job Type:
Full-time Pay:
$36,000.
00 - $42,000.
00 per year
Benefits:
Employee discount Schedule:
10 hour shift Weekend availability Supplemental pay types:
Bonus pay Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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